Contact Santa's Workshop

Need help with a letter, call, order, or wishlist? Send the details and we'll point you to the right fix.

NORTH POLE90°N, 135°W

Santa's Workshop Location

North Pole Secret Service Station #1225
Arctic Circle, Earth 🌍❄️

Santa letters and replies

Need help writing a letter, finding a saved reply, downloading a printable copy, or ordering a keepsake? Send the letter link or the email you used.

Voice calls and audio

If a Santa call, microphone prompt, saved call credit, audio letter, or checkout gets stuck, tell us the device and browser you were using.

Wishlists and gift ideas

For shared wishlists, gift search results, family access, or Secret Santa planning, include the wishlist link and what you want changed.

How to get the fastest help

Most support questions are easier to solve when we can connect the message to the right letter, call, wishlist, or payment. We usually aim to reply within one business day, and delivery issues get extra attention as Christmas gets closer.

If your question is time-sensitive, mention the delivery date, checkout status, or event you're planning for. A Santa letter needed for school, a family call scheduled for tonight, and a physical order waiting on an address update all need different next steps.

  1. 1Include the email address used for your order or account.
  2. 2Share the letter, call, wishlist, or checkout link if you have one.
  3. 3Tell us what happened and what you expected to happen.