Shipping Information

Last updated: September 28, 2026

1. How Your Letter Is Mailed

Santa’s reply is printed in full colour on letter-size paper, folded into an envelope with a handwritten-style address and a real postage stamp, and mailed to the address you give at checkout. Most letters are printed and mailed by our printing partner in the United States. Letters to countries our partner can’t reach are printed and posted by our own team.

2. Delivery Times and Cost

  • United States: Printed and mailed within about one business day, then 5–14 business days by First-Class Mail.
  • Most other countries: Usually 2–4 weeks, depending on the country's postal service.
  • Posted by our team: A few countries (including India and Australia) are printed and posted by our own team; allow 2–4 weeks.
  • Shipping cost: Included in the price of the printed letter. There is one delivery option.

Delivery times are estimates from the postal services and can be longer in December.

3. Tracking Your Letter

If you have an account, you can follow your letter’s status under My Letters and in the app: being printed, in the mail, and delivered. When a letter we post ourselves has a tracking number, we add it there too. Not every postal service tracks letters.

4. Where We Ship

Printed letters can be mailed almost anywhere in the world. Digital replies and keepsake downloads work everywhere. We can’t mail to a few countries under postal embargoes or sanctions; the address form only lists countries we can reach.

5. Christmas Order Dates

For the best chance of arriving before December 25, please order by:

  • United States: December 10
  • Most other countries: December 1
  • Countries we post ourselves (including India and Australia): November 24

Letters ordered later are still printed and mailed, but may arrive after Christmas.

6. If Your Letter Doesn’t Arrive

If your letter hasn't arrived by Dec 23 (US) / Dec 31 (elsewhere), tell us and we'll refund or resend. Just reply to your order email or write to us at the address below. When your letter is posted we email you the date, and any tracking number.

7. Contact Us

If you have questions about shipping or need to update your delivery address, please contact us:

Email: support@merrymagicmail.com
Response Time: Within 24 hours