Before you write to Santa
You can write as a child, parent, family member, or someone asking Santa a bigger question. Add wishes, memories, achievements, or the details Santa should mention in the reply.
Frequently Asked Questions
Got questions about Santa's magical letter service? Find answers to common questions below!
Start with the section that matches what you're trying to do: write a letter, save a reply, plan a Santa call, build a wishlist, or check a delivery. If the answer depends on an order or saved letter, keep that link handy before contacting support.
After Santa replies
The digital reply appears right away. From there, you can share it, save it, add an audio upgrade, or order a printed keepsake when you want something physical.
Accounts, privacy, and safety
Accounts keep letters, calls, and wishlists together. We keep replies family-friendly, avoid public sharing by default, and use your details to provide the service you requested.
Orders and delivery
Physical letters need a correct address and enough delivery time. If an order looks wrong, contact support with the checkout email before the letter is printed or shipped.
Still have questions? Contact us with the email you used, the page or order you need help with, and what you expected to happen. That gives support enough context to help quickly.